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Cibola
Internet Services
ConnectingYou
To The World
1109
Mesa Blvd.
St. A
Grants, NM 87020
(505) 287-2159
e-mail: mail@7cities.net
Cibola Internet
Services
Wireless Service FAQ
1. What is wireless Internet Service?
2. Why is a wireless connection better than a telephone dial
up connection?
3. How does wireless service compare to other broadband services
such as DSL and Cable modems?
4. Where will wireless service be available?
5. What are the minimum system requirements that my computer
will need?
6. How secure is a wireless connection?
7. What does the wireless equipment consist of?
8. Where do I point the Outdoor Unit towards?
9. Why do I need a site survey?
10. Who owns the equipment?
11. Will I still have dial up access?
12. How many computers can I connect to the wireless system
at one time?
13. What are the speeds available and how much will the
monthly recurring cost be?
What is wireless Internet Service?
Wireless Internet access is a way for you to connect to the Internet
without having to go over a telephone line to connect. The connection
is always on, whenever your computer is turned on.
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Why is a wireless connection better than a telephone dial up connection?
A wireless connection is much faster (at least 2.5 times faster) than
the best dial up connection that can be achieved with a 56K modem.
In addition, unlike a modem, there is no analog to digital conversion
to further slow down the connection speed. The quality of the connection
does not depend on the quality of the phone line.
There will NEVER be a busy signal because you are not going over
a phone line.
The connection is scaleable to speeds up to 640kbps at the present with
no additional equipment required.
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How does wireless service compare to other broadband services such as DSL and Cable modems?
Wireless Internet access does not reach your home over a cable or phone
line. It does not depend on telephone company infrastructure.
There are no additional charges from the telephone company like
there is with DSL. The Set-Up fee
is less than DSL.Wireless can be deployed immediately, DSL and Cable are
not available in all areas that are served by our wireless
network. and probably will not be available for several
years.
DSL is distance sensitive (about 3 miles from the phone company
switch) wireless has a range up to 15 miles.
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Where will wireless service be available?
The service is available in Albuquerque, Rio Rancho,
Bernalillo, Corrales, East Mountains, Sandia Park, Grants, Milan, San
Rafael, Mt.Taylor Subdivision.
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What are the minimum system requirements that my computer will need?
Your computer will need to have at least a Pentium II 200 processor,
running Microsoft Windows 98 and have at least 64Mb of RAM. It will
also need an Ethernet card to connect to the wireless equipment.
Cibola Internet Services does not provide the Ethernet card as part of
the initial set-up fee, but we can provide and install one for a
nominal fee.
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How Secure is a wireless connection?
All data that is trasmitted over our wireless network is
encrypted and virtually impossible to intercept. If
additonal security is
an issue with your Internet needs, we recommend that you utilize
some of
the VPN (Virtual Private Network) software and hardware that will
encrypt your data
before it is transmitted. The receiving party will also have to
have this in place to unencrypt your data.
Because your computer will always be connected to the Internet we suggest
that you install a hardware firewall to prevent
uninvited, unwanted,
and unwelcome visitors to your computer.
Cibola Internet can provide, install, and configure hardware firewall
device for a nominal fee.
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What does the wireless equipment consist of?
The wireless equipment that Cibola Internet uses consist of a
radio unit that measures about 1 foot long, 1 inch thick and 3 inches
wide. It weights about 1 pound. Depending on your distance from an access
point, a reflector antenna may be required. The reflector consists of a
parabolic dish similar to a satallite TV dish.
The dish, if required is mounted to a wall or roof. If a roof mount is
required, we will install our equipment utilizing a non-penetrating roof
mount. There may be an additonal charge if a non-penetrating roof mount is
required.
Our wireless equipment is connected to your computer and/or network
via a CAT5 cable that enters the building through a small 3/8" hole.
The customer will need to provide a 110VAC power outlet to connect to
our wireless equipment. Cibola Internet strongly urges the customer to
provide a small UPS battery backup w/surge protection for the radio unit
and firewall if one is installed.
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Where do I point the Outdoor Unit towards?
The outdoor unit will need to be pointed to one of our access point antennas.
There are several of these around the community and the exact location
will be determined after a site survey is completed.
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Why do I need a site survey?
The equipment we use requires a direct line of site between the Radio Unit and our Access point antenna. Which access point to aim the Outdoor unit towards will be determined by the site survey. We will also determine if there is any Radio Frequency Interference that would interfere with the performance of the equipment. A nominal fee be charged for an onsite survey and applied towards the setup fee. We will also recommend the best place for you to install the Outdoor Unit, where to run the cable, and make any other recommendations.
Who owns the equipment?
The equipment provided by Cibola Internet Services as part of the set-up
fee will remain the property of Cibola Internet Services.
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Will I still have dial up access?
Dial up access is not included with this service, however if you want
a redundant dial up connection and are a wireless customer we will offer
you dial up access for an additional fee of $10.00 per month. The
system will not allow you to connect with both a dial up and wireless
connection at the same time.
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How many computers can I connect to the wireless system at one time?
Cibola Internet provides one routable IP address and one
Ethernet connection as part of our
standard setup fee. Additional IP's are available for a nominal
fee.
Additional computers will require additional equipment, wiring and
cost.
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What are the speeds available?
From 640Kbps/128Kbps up to 1544Kbps/128Kbps
From 640Kbps/640Kbps up to 1544Kbps/1544Kbps
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